Customer Support
Report a fault, request an engineer or order toner for your DNC equipment.
How Can We Help?
Existing DNC customers can raise a support request here. Choose an option below to go straight to the request form, call our service helpline at any time or email the service team.
Email the Service Team
or write to service@dncsystems.co.uk
- Report a Printer FaultRequest an engineer for a printer or copier that is faulty or down.Report a fault
- Order TonerOrder replacement toner for your machine.Order toner
- Telecoms or Internet IssueReport a fault with your phone system or internet connection.Report an issue
- 24/7 Service HelplineSpeak to the support team 24 hours a day, 7 days a week.0333 772 1715
Send a Support Request
Service Helpline
Open 24 hours a day, 7 days a week.
Service Email
For faults, engineer visits, toner orders and any other service matter.
Send a short video of a fault, or place a toner order, straight to our team on 07399 174967.
Chat on WhatsApp (opens in a new tab)Please Have Ready
- Your company and contact details
- The device serial number
- A current meter reading
- Whether the device is mono or colour
- For toner: the machine model and toner colour(s)
- For faults: a short description, and whether the machine is operational or down
Aftercare You Can Rely On
Engineer response times of 2–6 hours, remote monitoring and a 24/7 helpline answered by a real person.