How Parogon Group Got Managed Print Support Beyond Nine To Five

Staffordshire restaurant group Parogon replaced a mixed fleet of site-managed printers with 12 Konica Minolta bizhub MFDs and a fully managed print service from DNC Systems, with support that fits evenings and weekends.

All customer stories

Restaurants & Hospitality
Konica Minolta

Bar at a Parogon Group restaurant, with brass shelving, pink velvet bar stools and potted palms

About Parogon Group

Parogon Group is a privately owned, independent restaurant company based in Staffordshire. Started in 2007, it is led by five directors with a wealth of industry and business knowledge and a passion for hospitality.

The group chooses individual, iconic landmark sites and transforms them into stunning contemporary venues, giving local communities high-quality places to eat and excellent customer service.

Konica Minolta bizhub MFDs installed: 12; Konica Minolta bizhub MFDs installed
Year Parogon Group was founded: 2007; Year Parogon Group was founded
Directors leading the group: 5; Directors leading the group

The challenge

What Wasn’t Working

Every Parogon venue relies on print for special menus, promotions and customer notices. As the group grew, each site was still sourcing its own consumables and running its own printers.

That disparate fleet was hard to service, costs were unclear, and print could be disrupted at any time. Parogon needed a reliable managed print partner whose support didn’t stop at five o’clock.

Disparate fleet of individual printers
Each site sourcing its own consumables
Little clarity on print spend
Risk of unexpected print disruption
Some sites had no scan function
Support needed evenings and weekends

The solution

What DNC Did

After consulting closely with Parogon’s team, DNC Systems recommended Konica Minolta’s powerful but flexible bizhub range. Working with Konica Minolta Business Solutions (UK) Ltd, DNC installed and commissioned 12 MFDs across the group’s Staffordshire sites.

As a fully managed service, DNC supplies all consumables, servicing and support, and works alongside Parogon’s in-house IT department.

12 bizhub MFDs installed and commissioned
All consumables, servicing and support included
Break/fix response when issues arise
Proactive monitoring keeps toner arriving on time
Secure access to each site’s IT systems
Remote or in-person support, whenever required

The results

The Difference For Parogon Group

Parogon now has high-quality print with support and maintenance that match its schedules, backed by Konica Minolta as the manufacturer.

Head office uses a full-colour bizhub for proof prints of leaflets and special menus, so marketing output matches expectations.

Consumables available whenever needed
Proactive servicing minimises downtime
Full overview of print usage and costs
Full-colour proofing at head office
A real person answers support calls

DNC Systems and Konica Minolta provide us with the high-quality print we need, coupled with the support and maintenance to match our schedules and requirements.

Chris Childs, Commercial Director, Parogon Group

“We compared a number of managed print providers, but what really struck us about DNC Systems is its ability to meet our needs when we need them. When we put in a support call we speak to a person and get the assistance we require when we need it.”
Chris Childs, Commercial Director, Parogon Group
“With an enviable reputation for excellence and the nature of its operations, Parogon Group needs support that isn’t just nine to five – which matches our operations perfectly. We have a team of professional people available whenever they are required, ready to provide either remote or in-person support to ensure the print systems are fully maintained.”
Nik Dattani, Director, DNC Systems
“Parogon Group is a great example of where the need for high-quality print isn’t just the preserve of a nine-to-five business and where the right support has a huge impact. Nik and the team at DNC Systems deliver that additional level of support to go beyond the normal, ensuring our bizhub devices deliver on their promise of quality and reliability, whenever they are required. We are proud to work in close partnership together to deliver exceptional service.”
Cameron Mitchell, Business Leader for Indirect Channel, Konica Minolta Business Solutions (UK) Ltd